Over 70% of donors cover the payment processing fee
Which means our pricing is even better than it already it is
Support
Frequently asked questions
Everything you need to know about the product and billing.
How do I pay the credit-card fee?
The credit card processing fee is deducted from each donation. However over 70% of donors covers the fee, so most of the time we actually don't take the fee at all from you.
Can I change my plan later?
Of course. Our pricing scales with your company. Chat with your CharityStack representative to find a solution that works for you.
What is your cancellation policy?
We understand that things change. You can cancel your plan at any time if it is month-to-month. If your plan is yearly and our services aren't meeting your standards, please contact us.
How long do donations process?
Once you’re set up, payouts arrive in your bank account on a 2-day rolling basis. Payouts are typically provided in batched payments and are recorded in our unified dashboard. ACH payouts may take a week.
Are your payments secure?
CharityStack processes donations through a PCI Level 1 certified provider for maximum data security. This means all your data and customer information is ultra secure. We work directly with our own payment facilitator, which means no one else has access to your data.
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